Keller's water damage calendar: freeze, storms, rain and heat
North Texas has four water seasons. Winter brings freezes, and the National Weather Service recorded a low of minus 2 degrees at DFW on February 16, 2021, with 139 hours at or below freezing. Spring brings the Metroplex's peak severe weather, and NWS says large hail, damaging wind and flooding reach the area nearly every year. Spring and fall are also the wettest periods, according to NWS.
Summer is quieter for storms but hard on air conditioners. A clogged condensate line can drip into an attic or closet for weeks before a ceiling stain gives it away. That is why mold calls from Keller often begin with a slow leak instead of a dramatic one, and the mold remediation page explains the next step.
When water is spreading in Keller
Dial (817) 623-9267 any day, any hour. The dispatcher will tell you how to stop the source, what to unplug and what to lift, and a crew can be sent the same day when one is free. If the water is standing, the emergency water removal page has a checklist you can follow while you wait.
Dispatch
Emergency dispatch available around the clock, every day, with same-day response when a crew is free.
City water
Keller buys water from Fort Worth. Public Works handles distribution, wastewater and drainage.
Permits
Building Services at Town Hall, 1100 Bear Creek Parkway, handles permits, plan review and inspections.
Green space
The Parks at Town Center covers 102 acres at Town Hall, and the Big Bear Creek Greenbelt runs through the city.
Seasonal checklist before we arrive
- In a freezeShut off the main valve, open a faucet to drain pipes and keep the heat on in the house while the plumber works.
- After a stormPut a tarp or bucket under a roof leak and photograph the ceiling. Do not climb onto a wet roof.
- In summerSwitch off the air conditioner if water drips from the air handler, and place a towel below the unit.
- Any seasonKeep people and pets out of water that may be contaminated, and stay clear of wet outlets.
Who to call in Keller: Public Works, Building Services and us
Keller's Public Works department handles water distribution, wastewater and drainage. It lists a 24/7 dispatch number at (817) 743-4200, and its office is open Monday through Thursday, so a Friday problem goes to the dispatch number first. For a leak inside your house, call our line.
Building Services at Town Hall, 1100 Bear Creek Parkway, covers permits and inspections. Permit rules depend on the repair, so ask them before you start anything structural, electrical or plumbing-related.
Two ZIP codes, two cities: check which one your address is in
Keller has a quirk that matters for permits. USPS created ZIP 76248 in 2009 for customers who had been in a neighboring ZIP, and Keller is its preferred city. ZIP 76244 is different: USPS says it serves addresses that are inside Fort Worth city limits but receive mail through the Keller post office, so a 76244 address may be in Keller or in Fort Worth.
Check your property tax bill or your city utility bill to see which city you are in. It decides which building department issues your permit and which Public Works crew answers a water main break. We serve both, and the dispatcher will confirm when you call.
Creeks, greenbelts and flood maps in Keller
The city's park inventory lists the Big Bear Creek Greenbelt and Little Bear Creek. Homes that back onto a creek or greenbelt are the ones to check first on the FEMA map. Keller's Public Works page also says its floodplain maps were updated and that elevation certificates and map amendment letters dated before 2021 are obsolete. If you carry flood insurance, ask your agent whether an older document is still valid.
Standard homeowners policies do not cover flood, according to the Texas Department of Insurance. The flood damage restoration page explains how storm water is cleaned up when it comes in. Neighbors in North Richland Hills and Southlake can read their own pages for local conditions.
We serve ZIP 76248 and ZIP 76244. The 76248 area is Keller's preferred ZIP. ZIP 76244 includes many addresses in Fort Worth city limits that receive mail through Keller, so we serve both and confirm your city on the call. ZIP 76262 is a Roanoke ZIP and is not part of this page.
Yes. The line is open 24 hours a day. A crew is sent the same day when one is available, and the dispatcher tells you what to do about the water while you wait.
It depends on which city your address is in, because 76244 spans both. Check your tax or utility bill and call the matching building department before you start repairs.
Shut off the main valve, open a faucet to drain the lines, photograph the water and call the line. The crew extracts, opens wet walls and starts drying, and a plumber repairs the pipe.
Yes. Readings, photos and a list of removed materials are recorded. We never promise that a claim will be approved.